Privacy Notice

Thank you for visiting our website. This privacy notice explains how we collect, use, and protect your personal information when you interact with our website and utilize our IT recruitment and talent solutions services. It also outlines your rights and choices regarding your personal data. We are committed to ensuring the privacy and security of your information. 

Who We Are and What We Do 

We are an IT recruitment agency and talent solutions provider. We collect and process personal data from various individuals to facilitate our business operations, including prospective and placed candidates, client contacts, supplier contacts, employees, consultants, and temporary workers. 

Types of Data We Collect 

To provide the best possible employment opportunities tailored to our candidates and deliver our services to clients, we collect the following types of information: 

1. Personal details: Name, contact information, education details, employment history, immigration status, and other relevant information provided by candidates and individuals. 

2. Additional information: Diversity-related information, security clearance status, details of any criminal convictions (where applicable and in accordance with local laws and requirements). 

3. Client information: Information about clients and individuals within client organizations to facilitate recruitment services, including job placements, Recruitment Process Outsourcing (RPO) services, and relevant notifications. 

4. Website usage information: Limited data collected from website users to enhance user experience and manage our services. This includes information on website usage, popular referrers, and website responsiveness.  

How We Collect Your Information 

Information You Voluntarily Provide 

We collect information you voluntarily and manually provide when you use our Site, such as when you submit a form, send us questions, or interact with us through this Site such as when you provide comments or feedback. Some of the information you manually provide may be personal information, such as your name or email address.  

Information from Your Website Browser or Mobile Device 

We collect information that is sent to us automatically from your website browser or mobile device,  such as your IP address, the name of your operating system, the name and version of your browser, date and time of your visit, page(s) you visit and length of time you spent on each page. The information we receive may depend on your browser or device settings. Information received from your website browser and mobile device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you. 

Cookies 

Cookies collect data sent to us by your computer about (i) the way you interact with our Site, such as when you use certain features; (ii) collect data to assess and improve our marketing and advertising; (iii) allow partners and third-parties to use these tracking technologies to track your use of our Site, including on multiple devices; (iv) collect statistical data such as how long you stay on a certain webpage on our Site and the location from where you access our Site. All of this information helps us to improve the Services, provide content based on the interests of our users and improve the functionality of our Site. Most browsers are set to accept cookies by default. In addition, when you first encounter our Site, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our Site. More detailed information about cookie management with specific website browsers can be found at the browsers’ respective websites.

Candidate Information 

We obtain candidate information from various sources, including when you apply for jobs via our website, correspond with us through phone or email, are referred by a friend or colleague, or from third parties such as candidates, online job boards, LinkedIn, and networking platforms. 

Disclosure of your Information 

We may disclose your personal information that we collect, or you provide as described in this Privacy Policy with third parties in certain circumstances. We may share your data with third party processors as needed to serve our legitimate business interests. We will not sell your information to any third-party. We may share your Information with third parties from time to time in certain situations and in order to carry out the following business operations: 

• Administering our Site and various tasks such as hosting services, email delivery, communications and customer service;  

• Delivery of our Services; 

• Communication with you;  

• Analyzing data and trends, including partnering with third-party analytic companies;  

• Run and manage our ads to produce ads that appear when you visit our Site;  

• Protecting the security of our business and Site; including to investigate and remedy any breach of any of our rights or policies, or as needed to obtain and maintain insurance coverage, manage risks, obtain financial or legal advice;  

• Promoting and marketing the Site and Services;  

• In the event of sale or transfer of our business;  

• To comply with any requirements to disclose by law, such as to initiate or respond to any legal action or to protect the rights, property and safety of others. This includes sharing information with other parties to prevent security breaches, fraud or credit risks; 

• Any other reason necessary to comply with any legal obligation, to protect your interests, the interests of others or our business;  

• With your consent.    

We also may disclose aggregated information about our users and information that does not identify any individual in compliance with this Privacy Policy and without restriction.  

Data Retention 

We retain your information only as long as is reasonably necessary to provide you with the Services, comply with our legal obligations or until you request that we delete your information. Any information we no longer need will be permanently deleted.  

We retain candidate personal data for a period of seven years from the last meaningful contact, after which it is likely to no longer be relevant for the purposes it was collected. We make efforts to regularly communicate with candidates to ensure data accuracy and update their information. 

While we endeavor to permanently erase personal data at the end of its retention period or upon valid request, some data may exist within archive systems but cannot be readily accessed by our operational systems, processes, or staff. 

For a comprehensive list of data categories and retention periods, please contact us at info@c-serv.net  

Legal Basis for Processing 

Our legal basis for processing personal data is our legitimate business interests, which include providing recruitment services, matching candidates with job opportunities, assessing skills, and contacting potential employers. We may also rely on contract, legal obligation, and consent for specific uses of data. 

Legitimate Interests 

We process your personal information based on our legitimate interests to administer your account, provide recruitment services, tailor job alerts, and carry out internal administrative activities such as payroll and invoicing. 

Data Storage and Processing 

All personal data we hold is processed by our staff in the United Kingdom & United States and accessed through our cloud-based CRM system located in a UK data centre. We take reasonable steps to ensure the secure processing of your personal data and prevent unauthorized access or misuse. 

We will not share your data with prospective employers without your express consent. We may share information with associated third parties and service providers if necessary to provide you with the best possible service, always ensuring appropriate processing agreements are in place. 

Data Subject Access Requests 

You have the right to request access, modification, or deletion of your personal information. To make such a request, please contact us at info@c-serv.net. We will respond to your request within 30 days, and there will be no administration charge unless the request is excessive. 

Changes to Our Privacy Policy 

Any updates or changes to our privacy notice will be posted on this page and, if appropriate, notified to you by email. Please check this page regularly to stay informed about our privacy practices. 

Contact Us 

If you have any questions, comments, or requests regarding this privacy policy, please contact us at info@c-serv.com.